Measures Adopted to Reduce Transmission of COVID-19
Algar Seco Parque
Within the scope of the COVID-19 pandemic, Turismo de Portugal created the “Clean & Safe” seal to distinguish companies in the sector that comply with the minimum hygiene and careful cleaning requirements for the prevention and control of this virus or other possible infections, in order to allow tourism enterprises, tourist entertainment companies, and travel agencies to have a tool that certifies them as safe establishments, guaranteeing the tourist’s confidence in the destination.
These measures require the creation of an internal protocol, in conjunction with the recommendations of the Directorate-General for Health, which ensures the necessary hygiene to avoid risks of contagion and ensure safe procedures for the operation of tourist activities.
Update September 19, 2022:
Mandatory wearing of masks:
- when visiting to care and nursing homes and health facilities.
Recommended use of masks by the Portuguese Directorate-General of Health by anyone over the age of 10, in:
- Closed environments and gatherings;
- Public and passenger transport, taxis and similar transport;
- Pharmacies;
When arriving to Portugal by plane restrictions are eliminated.
Content Blocks
Furthermore:
Reservations
In order to speed up the process of check-in and to avoid handling passports, a document will be sent out to future clients with the requirement needed to register at SEF. This document can be (partially) filled and should be returned by email.
Public Areas
Hand sanitizer stations at all entry points and throughout the lobby
Signage in the lobby and pool area to remind guests to maintain social distancing protocols
All high-touch surfaces are regularly cleaned and disinfected throughout the day, especially front-desk counters, doors, and door handles, and any common use areas within the hotel, the Bistro, and the pool area.
Public bathrooms are cleaned 3x a day.
Windows and doors are open as much as possible to encourage airflow.
Check-in
A partition at the front desk provides an extra level of precaution for guests and staff
Masks are available to staff.
Hand sanitizer is available to be used before each interaction with guests
Required / missing passport information will be filled by the guest (form sent out by email before arrival)
Key cards will be disinfected before and after usage
Rooms
Masks, gloves and hand sanitizer are available to guests on request and at cost
The house info map is removed from the accommodation and available on flash pen through the television. A physical copy is available on request.
Pens and notepads are removed from the rooms.
Information sheets in the rooms are laminated for easy disinfecting between guests.
Staff
Hotel teams are keeping their distance to the guests of at least 1.5 metres
Cleaning
The cleaning procedure will take place in accordance with the Clean&Safe Seal and DGS guidelines.
Housekeeping will only take place while the guest is out
Housekeeping service on offer: normal housekeeping, a streamlined service that occurs every other day, and/or a light service that is limited to emptying the trash, supplying fresh towels, and new amenities (depending on length of stay).
Particular attention is paid to high-touch, hard nonporous items including television and A/C remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, and flooring.
Sick Guests
There is a policy in place on managing sick guests, with protocols on how those rooms receive housekeeping and ensuring that sick guests do not spend time outside of their rooms.
In the event of a presumptive case of COVID-19 the affected accommodation shall be removed from service and quarantined. It shall not be returned to service until undergoing an enhanced cleaning and disinfecting utilizing approved products within DGS guidelines.
