Measures Adopted to Reduce Transmission of COVID-19

 

Algar Seco Parque


Within the scope of the COVID-19 pandemic, Turismo de Portugal created the “Clean & Safe” seal to distinguish companies in the sector that comply with the minimum hygiene and careful cleaning requirements for the prevention and control of this virus or other possible infections, in order to allow tourism enterprises, tourist entertainment companies, and travel agencies to have a tool that certifies them as safe establishments, guaranteeing the tourist’s confidence in the destination.
These measures require the creation of an internal protocol, in conjunction with the recommendations of the Directorate-General for Health, which ensures the necessary hygiene to avoid risks of contagion and ensure safe procedures for the operation of tourist activities.


Update  October 2021

The use of masks or visors is mandatory to access or stay inside the following places:

Commercial spaces and establishments, including shopping centers, with an area >400 m2;

Concert halls, cinemad, congress halls, venues for events, temporary venues for events, cultural, or similar;

Sporting and events venues;

Locations where this is determined in the norms of the General Directorate of Health.

The use of masks or visors is mandatory in the use of public transport for passengers, as well as in the transport of passengers by taxi or TVDE (e.g. Uber).

 

It is no longer necessary to show the EU Covid19 digital certificate and there are no restrictions on number of guests in restaurants/cafés, Hotels or local accommodation, casinos and spas. However, in bars and discotheques access with digital EU Covid19 certificate or negative test only.

European Tourism COVID-19 Safety Seal

 

Clean and Safe Badge

Furthermore:

Reservations

 In order to speed up the process of check-in and to avoid handling passports, a document will be sent out to future clients with the requirement needed to register at SEF. This document can be (partially) filled and should be returned by email.

 Whenever possible, a window of 24 hours will be left for deep cleaning before the accommodation is occupied again.

 

Public Areas
 Hand sanitizer stations at all entry points and throughout the lobby
 Housekeeping employees are wearing gloves and masks for their work
 Signage in the lobby and pool area to remind guests to maintain social distancing protocols
 All high-touch surfaces are regularly cleaned and disinfected throughout the day, especially front-desk counters, doors, and door handles, and any common use areas within the hotel, the Bistro, and the pool area.
 Public bathrooms are cleaned 3x a day.
 Windows and doors are open as much as possible to encourage airflow.
 

Check-in
 A partition at the front desk provides an extra level of precaution for guests and staff
 Masks, visors, and gloves are available to staff.
 Hand sanitizer is used before each interaction with guests
 Required / missing passport information will be filled by the guest (form sent out by email before arrival)
 Guests will no longer be accompanied to the apartment, a map is provided with directions
 Key cards will be disinfected before and after usage
 Implementation of protocols related to guests who arrive for check-in and exhibit symptoms of a virus or inform the property that they have tested positive for the virus and wish to self-quarantine at the hotel
 

Rooms
 Masks, gloves and hand sanitizer are available to guests on request and at cost
 The house info map is removed from the accommodation and available on flash pen through the television. A physical copy is available on request.
 Pens and notepads are removed from the rooms.
 Books can be removed upon request
 Information sheets in the rooms are laminated for easy disinfecting between guests
 Decorative pillows, bed runners, and magazines are removed.
 

Pool Area
 Chairs are set 2m apart
 If necessary, the number of guests using the pool at a time could be limited (to mornings/afternoons)
 Mattress for the pool beds – there will be one per guest in the apartment to be used at the pool.

 Guests will take them to the pool and back to the apartment after use. After the guests leave the mattresses will be collected and disinfected

 

Staff
 Hotel teams are keeping their distance to the guests of at least 1.5 metres
 When entering the accommodation with guests present, staff members wear a mask.
 

Cleaning
 The cleaning procedure will take place in accordance with the Clean&Safe Seal and DGS guidelines.
 Housekeepers wear masks and gloves to prevent the spread of the virus in case they are an asymptomatic carriers.
 Housekeeping will only take place while the guest is out
 Housekeeping service on offer: normal housekeeping, a streamlined service that occurs every other day, and/or a light service that is limited to emptying the trash, supplying fresh towels, and new amenities (depending on length of stay).
 Particular attention is paid to high-touch, hard nonporous items including television and A/C remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, and flooring.

Sick Guests
 There is a policy in place on managing sick guests, with protocols on how those rooms receive housekeeping and ensuring that sick guests do not spend time outside of their rooms.
 In the event of a presumptive case of COVID-19 the affected accommodation shall be removed from service and quarantined. It shall not be returned to service until undergoing an enhanced cleaning and disinfecting utilizing approved products within DGS guidelines.
 

 

Beaches
Please click here to review the Rules for Beaches

 

 

Turismo de Portugal Clean and Safe Badge

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